Privacy Policy

This Privacy Policy explains how Meesa Private Limited collects, uses, shares, and protects your personal information when you use our website https://meesa.shop and the Meesa mobile application (together, the "Service").

Meesa is an online platform that connects users with third-party sellers offering products such as clothes, jewelry, bags, shoes, and related lifestyle items. This Privacy Policy is a separate document and forms an integral part of our Terms and Conditions. By accessing or using the Service, you acknowledge that your personal data will be processed in accordance with this Policy. You must be at least 18 years old to use the Service.

1. Definitions

• Account means a unique account created for you to access the Service or parts of it.
• Company / Business refers to Meesa Private Limited, which determines the purposes and means of processing your personal information.
• Personal Data means any information relating to an identified or identifiable individual, such as your name, an identification number, or location data.
• Usage Data refers to data collected automatically by the Service or its infrastructure, for example the duration of a page visit.
• Cookies are small files placed on your device that record details of your browsing activity.
• Device means any device that can access the Service, such as a computer, phone, or tablet.
• Service Provider means any third party that processes data on behalf of the Company to facilitate or improve the Service.
• Data Controller, for the purposes of the GDPR, refers to the Company as the entity that determines the purposes and means of processing Personal Data.
• User means the individual or legal entity accessing or using the Service.

2. Information We Collect

• Account information: your name, email address, phone number, and password provided when you create an account. This information must be accurate, complete, and current at all times.
• Order and shipping details: delivery addresses, order history, and payment status needed to process and fulfil your purchases.
• Store information: if you sell on Meesa, your store name, product listings, and business details.
• Usage Data: information collected automatically about how you interact with the Service, including device information and pages viewed.
• Cookies: used to operate the Service, remember your session, and improve your experience.

3. How We Use Your Information

• To create, maintain, and secure your account.
• To process your orders and connect you with third-party sellers.
• To enable order-related conversations between buyers and sellers.
• To send order updates, receipts, and important service notifications.
• To operate, improve, and personalise the Service.
• To comply with our legal obligations under the prevailing law of Nepal.

4. Sharing Your Information

We share your information only as necessary to operate the Service. This includes sharing delivery and order details with the relevant third-party sellers and logistics partners so your orders can be fulfilled, and with Service Providers who process data on our behalf.

We do not sell your personal information. We may disclose information where required to do so by law or by a competent authority.

5. Third-Party Sellers, Payments, and Linked Sites

Meesa acts only as a facilitator between you and third-party sellers listed on the platform. Any purchase is a contract between you and the seller. While payment processing occurs through Meesa, the sale itself remains the responsibility of the seller.

Where a product ordered by you is not delivered by the third-party seller, a refund will be made to you within 7 days, subject to the separate Refund Policy applicable to that product. The Service may contain links to other sites and applications ("Linked Websites"). We do not control and are not responsible for the content or privacy practices of Linked Websites.

6. Data Retention and Deletion

We keep your information for as long as your account is active or as needed to provide the Service and meet our legal, accounting, and tax obligations. You may request deletion of your account at any time by following the steps on our Account Deletion page.

7. Account Security

You are responsible for maintaining the confidentiality of your account details and password and for all activity that occurs under your account. Please do not share your password with any third party, and notify us immediately at support@meesa.shop if you become aware of any breach of security or unauthorised use of your account.

8. Your Rights

You may access, update, or delete your personal information at any time from your account settings or by contacting us. As Data Controller, Meesa processes your Personal Data in accordance with applicable law, and you may request particular information concerning the data we hold about you.

9. Complaints

We will resolve any complaint relating to your personal data within 30 days. Any complaint relating to the Service generally will be responded to within 7 days. To raise a complaint, contact us at support@meesa.shop.

10. Changes to This Policy

We may update this Privacy Policy from time to time as the Service develops. Where changes are made, we will inform you in advance through appropriate means such as email or an in-app notification.

11. Governing Law

This Privacy Policy and any related contracts are governed by the prevailing law of Nepal.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact Meesa Private Limited at support@meesa.shop or visit https://meesa.shop.